Refund policy
RETURN AND REFUND POLICY
Shop Netscape accepts eligible returns requested within 30 days of the order’s delivery date.
Return Eligibility
To qualify for a return, the item must be:
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Unworn, unwashed, unused, and free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
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Returned with all original tags attached
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Returned in its original product packaging when applicable
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Accompanied by the order number or other proof of purchase
Items that do not meet these conditions may be refused or may receive a partial refund.
Sale Items
Items purchased at a discounted price may be returned unless the product page clearly identifies the item as “Final Sale.”
A discounted price alone does not automatically make an item final sale.
Nonreturnable Items
The following items cannot be returned:
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Gift cards
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Items clearly marked Final Sale
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Worn, washed, damaged, altered, or used merchandise
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Underwear, bodysuits, swimwear, or intimate apparel when the protective hygiene seal has been removed
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Opened cosmetics, personal-care products, or beauty products
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Items returned more than 30 days after delivery
Starting a Return
To request a return, email info@shopnetscape.com and include:
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Your full name
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Order number
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Item being returned
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Reason for the return
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Photographs when the item is damaged, defective, or incorrect
Do not send merchandise to a supplier, manufacturer, or return address without approval. Approved return instructions and the correct return address will be provided by Shop Netscape.
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return-shipping costs when returning an unwanted item, incorrect size, or change-of-mind purchase.
Shop Netscape will cover reasonable return or replacement costs when we sent the wrong item or the product arrived damaged or defective.
Original shipping charges are nonrefundable unless the return resulted from an error by Shop Netscape.
We recommend using a trackable shipping method. Shop Netscape is not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Contact info@shopnetscape.com within seven days of delivery when an item arrives damaged, defective, or incorrect.
Include the order number and clear photographs of:
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The item
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The problem
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The exterior packaging
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The shipping label
After reviewing the request, we may offer a replacement, store credit, or refund.
Refunds
After an approved return is delivered and inspected, we will email you with the return decision.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after the refund is processed for the financial institution to post it to your account.
Exchanges
When the requested replacement size or color is available, we may offer a direct exchange. When it is unavailable, the original item can be returned under this policy and a new order can be placed separately.
Order Cancellations
Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation after an order has entered processing or fulfillment.
Contact
Questions about returns or refunds can be sent to:
Last updated: August 2, 2026
SHIPPING POLICY
Shop Netscape currently ships within the United States.
Processing Time
Most orders are processed within 1–3 business days, excluding weekends and holidays.
Processing time is separate from carrier transit time. During major sales, holidays, severe weather, or periods of unusually high order volume, processing may take longer.
Shipping Locations
Shop Netscape works with U.S. and international fulfillment partners.
A product may ship from:
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A United States fulfillment location
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A brand or wholesale partner
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An international fulfillment partner
Products in the same order may arrive in separate packages and on different dates. When an item uses international fulfillment, that information should be displayed on its product page.
Estimated Delivery
Estimated delivery after processing:
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U.S.-fulfilled products: approximately 3–7 business days
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Internationally fulfilled products: approximately 7–15 business days
These are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, address problems, customs processing, and other events outside our control can affect delivery.
Shipping Rates
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Standard U.S. shipping: $5.99
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Free standard U.S. shipping on orders of $50 or more
The shipping rate shown at checkout controls when a promotion or product-specific shipping offer applies.
Order Tracking
When tracking becomes available, it will be sent to the email address provided during checkout.
Tracking may take 24–72 hours to show movement after the shipping label is created.
Separate Shipments
Orders containing products from different fulfillment locations may be divided into multiple shipments. Receiving one package does not necessarily mean the entire order has been delivered.
Separate tracking information may be provided for each package.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Contact info@shopnetscape.com immediately when an address needs to be corrected. Address changes cannot be guaranteed after fulfillment has started.
Shop Netscape is not responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.
Delivered but Not Received
When tracking shows that a package was delivered:
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Check the mailbox, porch, side doors, parcel lockers, household members, and nearby neighbors.
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Allow 24 hours because carriers sometimes record delivery shortly before the package arrives.
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Contact the carrier using the tracking number.
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Email info@shopnetscape.com when additional assistance is needed.
We will help investigate the shipment, but a replacement or refund is not automatically guaranteed after a carrier confirms delivery to the correct address.
Lost or Damaged Packages
Contact info@shopnetscape.com when tracking stops updating for an extended period or a package arrives damaged.
Include your order number, photographs when applicable, and any communication received from the carrier.
Contact
Questions about shipping can be sent to:
Last updated: August 2, 2026