Refund policy
RETURN AND REFUND POLICY
Shop Netscape accepts eligible returns requested within 30 days of the order’s delivery date.
Return Eligibility
To qualify for a return, the item must be:
-
Unworn, unwashed, unused, and free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
-
Returned with all original tags attached
-
Returned in its original product packaging when applicable
-
Accompanied by the order number or other proof of purchase
Items that do not meet these conditions may be refused or may receive a partial refund.
Sale Items
Items purchased at a discounted price may be returned unless the product page clearly identifies the item as “Final Sale.”
A discounted price alone does not automatically make an item final sale.
Nonreturnable Items
The following items cannot be returned:
-
Gift cards
-
Items clearly marked Final Sale
-
Worn, washed, damaged, altered, or used merchandise
-
Underwear, bodysuits, swimwear, or intimate apparel when the protective hygiene seal has been removed
-
Opened cosmetics, personal-care products, or beauty products
-
Items returned more than 30 days after delivery
Starting a Return
To request a return, email info@shopnetscape.com and include:
-
Your full name
-
Order number
-
Item being returned
-
Reason for the return
-
Photographs when the item is damaged, defective, or incorrect
Do not send merchandise to a supplier, manufacturer, or return address without approval. Approved return instructions and the correct return address will be provided by Shop Netscape.
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return-shipping costs when returning an unwanted item, incorrect size, or change-of-mind purchase.
Shop Netscape will cover reasonable return or replacement costs when we sent the wrong item or the product arrived damaged or defective.
Original shipping charges are nonrefundable unless the return resulted from an error by Shop Netscape.
We recommend using a trackable shipping method. Shop Netscape is not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Contact info@shopnetscape.com within seven days of delivery when an item arrives damaged, defective, or incorrect.
Include the order number and clear photographs of:
-
The item
-
The problem
-
The exterior packaging
-
The shipping label
After reviewing the request, we may offer a replacement, store credit, or refund.
Refunds
After an approved return is delivered and inspected, we will email you with the return decision.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after the refund is processed for the financial institution to post it to your account.
Exchanges
When the requested replacement size or color is available, we may offer a direct exchange. When it is unavailable, the original item can be returned under this policy and a new order can be placed separately.
Order Cancellations
Contact us as soon as possible to request a cancellation. We cannot guarantee cancellation after an order has entered processing or fulfillment.
Contact
Questions about returns or refunds can be sent to:
Last updated: August 2, 2026