When will my order ship?

Most orders are processed within 1–3 business days, excluding weekends and holidays. You will receive tracking information by email when it becomes available.

How long does delivery take?

Estimated delivery after processing is generally 3–7 business days within the continental United States.

The product page provides the best available shipping information for that particular item.

Where do your products ship from?

Shop Netscape ships from Los Angeles area warehouses.

Products in one order may ship separately and arrive on different dates. Separate tracking information may be issued for each package.

Do you offer free shipping?

Yes. Standard U.S. shipping is free on orders of $50 or more. Orders below $50 are charged the shipping rate displayed at checkout.

Can I change or cancel my order?

Email info@shopnetscape.com as soon as possible. We will try to assist, but changes and cancellations cannot be guaranteed after fulfillment begins.

How do I track my package?

Tracking information is emailed when it becomes available. Tracking may take 24–72 hours to update after the carrier receives the shipment information.

Do you have a size chart?

Yes. We publish two general sizing guides with body measurements, how-to-measure instructions, and fit notes:

• Women's Size Guide — Standard S–3XL and Curve + Plus 0XL–5XL
• Men's Size Guide — Tops and sets S–3XL, Big & Tall 4XL–8XL, and pants

These guides are a general reference. Because we work with multiple manufacturers, the measurements listed on an individual product page always take priority.

Are the products true to size?

Sizing can vary by manufacturer and style. Review the measurements and fit information on the individual product page before ordering, then use our Women's Size Guide or Men's Size Guide as a general reference.

When product-specific measurements are unavailable, contact info@shopnetscape.com before purchasing.

What should I do when I am between sizes?

Review the product’s stretch, fit notes, and measurements. For fitted or nonstretch products, choosing the larger size is often more comfortable. Our Women's and Men's size guides include fit notes for stretch, relaxed, and bodycon styles.

What is your return policy?

Eligible items can be returned when a return is requested within 30 days of delivery. Merchandise must be unworn, unwashed, unused, and returned with its original tags.

Items clearly marked Final Sale and certain hygiene-sensitive products are not eligible.

Are discounted products returnable?

Yes, unless the product page clearly identifies the item as Final Sale.

How do I start a return?

Email info@shopnetscape.com with your name, order number, item, and reason for returning it. Approved return instructions will be provided by our support team.

What payment methods do you accept?

The payment methods currently available for your order are displayed securely during checkout. Available methods can vary by device, location, order, and payment-provider eligibility.

Is checkout secure?

Shop Netscape uses Shopify’s secure checkout. Payment information is processed through the payment providers displayed during checkout.

My item arrived damaged or incorrect. What should I do?

Email info@shopnetscape.com within seven days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

Can products in one order arrive separately?

Yes. Products fulfilled from different locations may ship separately. Separate tracking information may be issued for each package.

How can I contact Shop Netscape?

Email: info@shopnetscape.com

Please include your order number when contacting us about an existing purchase.