FAQ

Shopping Information
Below are some of are common questions about orders
Currently, we only ship within the United States. We do not offer international shipping at this time.
If your payment isn’t processing, here are a few possible reasons: Incorrect billing details: Ensure that your billing address and card details match those registered with your bank. Insufficient funds: Check with your bank to confirm you have enough balance. Security restrictions: Some banks block online transactions. Contact your bank to verify. Browser issues: Try clearing your cache or using a different browser. If you’re still having trouble, contact our support team for assistance.
Orders are typically processed within 1-3 business days. Shipping times depend on your location: Standard Shipping: 5-7 business days Expedited Shipping: 2-4 business days Overnight Shipping: 1-2 business days Tracking information will be sent once your order is shipped.
4. What Shipping Methods Are Available? We offer the following shipping options within the U.S.: Standard Shipping (5-7 business days) Expedited Shipping (2-4 business days) Overnight Shipping (1-2 business days)
Payment Information
Below are some common questions about shipping, returns, and exchanges
We accept the following payment methods: Visa Mastercard American Express PayPal Apple Pay Google Pay
Yes! Shop Netscape uses secure SSL encryption to protect your payment information. We do not store credit card details, and all transactions are processed through trusted payment gateways.
Orders and Returns
If you have an issue or question that requires immediate assistance
Placing an order at Shop Netscape is simple: Browse our website and select the items you want to purchase. Click "Add to Cart" and proceed to checkout. Enter your shipping and payment details. Confirm your order. You’ll receive an order confirmation email shortly after.
Once an order is placed, it begins processing immediately. If you need to cancel or modify your order, contact us within 12 hours of placing it. We’ll do our best to accommodate your request, but changes may not be possible once the order is processed.
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No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive deals.
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your shipment on our website or the carrier’s tracking page.
For any questions, feel free to reach out to our customer support team via: Email: [Your Customer Support Email] Live Chat: Available on our website Social Media: Message us on Instagram or Facebook
We accept returns within 30 days of delivery for items in their original condition. To start a return, follow these steps: Contact our support team to request a return authorization. We will provide instructions on where to send your item. Once received, we will process your refund or exchange. Note: Some items may be non-returnable due to hygiene or final sale policies.