Frequently Asked Questions
1. Orders & Shipping
When will my order ship?
All orders are processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with real-time tracking updates.
How long does delivery take?
Most U.S. orders arrive in 3–7 business days depending on your location. We ship from our Los Angeles–based warehouse for faster delivery.
Do you offer free shipping?
Yes! Enjoy FREE standard shipping on every order over $75.
Can I change or cancel my order?
If your order has not shipped yet, we’ll be happy to help. Email us as soon as possible at support@shopnetscape.com.
How do I track my package?
As soon as your order ships, you’ll receive a tracking number by email. You can check your tracking anytime on our Order Tracking page.
2. Products, Sizing & Quality
Are your products true to size?
Yes. Our pieces follow U.S. standard sizing. Each product includes a Size Guide with measurements to help you find your best fit.
Where do your products ship from?
We work with trusted vendors in Los Angeles and across the USA. Orders ship from U.S.-based locations for faster delivery and better quality control.
Do the items look like the photos?
Absolutely. Every style is quality-checked and photographed to match what you receive — no heavy filters, no fake images.
Will sold-out items be restocked?
Some best-selling styles are restocked. If a restock is planned, you’ll see a “Restock Alert” or “Notify Me” option on the product page.
3. Returns & Exchanges
What is your return policy?
You have 30 days from the delivery date to start a return. Items must be unworn, unwashed, and in original condition with tags still attached.
How do I start a return?
Visit our Return Portal, enter your order details, and follow the steps to create your return label and packing slip.
Are returns free?
We keep returns hassle-free. A small processing fee may apply to help keep shipping affordable for all customers.
Can I exchange for a different size or color?
Yes, exchanges are available for the same item in a different size or color if in stock.
4. Payments, Security & Promotions
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and select buy-now-pay-later options when available.
Is my payment information secure?
Yes. Our store uses Shopify’s secure checkout and industry-standard encryption to protect your payment information.
Do you offer discount codes?
We occasionally run sales and exclusive promotions. Join our email or SMS list to get VIP access to drops and discounts.
5. Order Issues
I’m missing an item in my order — what should I do?
Contact us within 48 hours of delivery with your order number and a photo of the package. We’ll investigate and make it right.
My tracking says “delivered” but I never received my package.
Sometimes carriers scan packages early. Check your mailbox, porch, and with neighbors. If it hasn’t arrived after 24 hours, email us and we’ll help.
My item arrived damaged or defective. Can you replace it?
Yes. Please email photos of the damage to support@shopnetscape.com. We’ll send a replacement or issue a refund depending on the situation.
6. Why Shop Netscape?
What makes Shop Netscape different?
We curate trending pieces with a focus on fit, quality, and fast U.S. shipping — so you get the looks you love without the long wait or cheap surprises.
How can I contact customer support?
You can reach us anytime at support@shopnetscape.com. We aim to respond quickly and take great care of every customer.