SHOP LUXE FAQ
Are these items true to size?
Most styles in our shop luxe collection follow U.S. standard sizing. For the best fit, check the Size Guide on each product page. If you’re between sizes, size up for a relaxed fit or down for a more fitted look.
How do I know which size to pick if I’m between sizes?
If you’re in between sizes, think about how you like your clothes to fit. Choose the smaller size for a more sculpted, fitted look and the larger size for a bit more comfort and room to move.
What is the quality of the fabrics like?
We carefully curate pieces with a focus on comfort, style, and durability. Items in this collection are chosen to feel good on your skin and hold up to everyday wear when cared for properly.
Will the colors look the same in real life?
Our photos are taken to show the truest possible color. Slight variations can happen due to screen brightness or device settings, but overall, what you see online is very close to what you receive.
Are the pieces see-through or sheer?
Most styles are lined or made from thicker fabric to reduce sheerness. If a style runs more sheer, we mention it in the product description so you can plan for nude or seamless undergarments.
How long does shipping take?
Orders usually leave our warehouse within 1–2 business days and arrive in 3–7 business days for most U.S. locations. You’ll receive a tracking number by email as soon as your order ships.
Do you offer free shipping?
Yes — enjoy FREE standard shipping on every qualifying order over $50 within the U.S.
Can I return or exchange items from this collection?
Absolutely. You have 30 days from the delivery date to start a return for eligible items as long as they’re unworn, unwashed, and in original condition. Exchanges for a different size are available while stock lasts.
What if my item doesn’t fit or I don’t love how it looks on me?
We want you to feel confident in every piece. If something doesn’t fit right or isn’t your style, you can start a return within 30 days for eligible items and choose a refund or exchange where available.
What if my order arrives damaged, incorrect, or missing an item?
If anything arrives damaged, incorrect, or missing, contact us right away with your order number and a photo. We’ll make it right with a replacement, store credit, or refund depending on the situation.
Is it safe to shop on Shop Netscape?
Yes. Our store uses Shopify’s secure checkout and industry-standard encryption to protect your personal and payment information. We never see or store your full card details.
Do you restock sold-out items in this collection?
Some bestsellers are restocked. If a restock is planned, you’ll usually see a “Notify Me” or similar option on the product page so you can get an alert when it’s back in stock.
How can I contact customer support if I have more questions?
Our support team is here to help. You can reach us at support@shopnetscape.com, and we’ll get back to you as quickly as possible.