At Shop Netscape, we prioritize fast and reliable shipping. All orders are shipped from our U.S. warehouse using UPS and USPS. In special cases, we may use other common carriers to ensure the best delivery experience.

When Will My Order Be Shipped

All orders are shipped within 1-2 business days from the day you place your order, and delivered within 3-7 business days from the day you place the order.

Once you the order is shipped you will get a confirmation email with a tracking number.

If your package has not arrived within 30 days of placing your order, please contact us immediately.

Free Shipping

We offer FREE Standard Shipping on all U.S. orders over $15;(48 contiguous states only).

For any shipping inquiries, feel free to contact our customer support team. We’re here to ensure your Shop Netscape shopping experience is seamless! 🚀

Returns will be accepted for up to 30 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:

• Received the wrong item.
• Item arrived not as expected (ie. damaged packaging).
• Item had defects.
• Over delivery time.
• The shipper does not allow the goods to be inspected before payment.

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.

At Shop Netscape, we want you to love every piece you purchase. If something isn’t the perfect fit, style, or color, we’re here to help make it right.

30-Day Exchange Window

You may request an exchange within 30 days of the delivery date. All exchange requests must be submitted through our online portal using your order number and email address.

Eligibility Requirements

To qualify for an exchange, items must be:

• Unworn and unwashed
  
• Free of stains, deodorant marks, pet hair, and scents
  
• In their original condition with tags attached
  
• Returned with all original packaging
  

Items that show signs of wear or damage not caused by manufacturing will not be eligible.

Non-Exchangeable Items

For hygiene and safety reasons, certain items are final sale and cannot be exchanged:

• Intimates / underwear / swimwear
  
• Accessories (jewelry, hats, hair accessories)
  
• Clearance or final-sale items
  

How to Start an Exchange

1. Visit our Exchange & Returns Portal.
   
2. Enter your order number and email address.
   
3. Select the item(s) you wish to exchange and choose your desired replacement item or size.
   
4. Print your prepaid return label (U.S. customers only).
   
5. Ship the item back within 7 days of creating your exchange request.
   

U.S. Exchanges

For orders within the United States, we provide a prepaid return shipping label for eligible exchanges. Replacement items are shipped out promptly once the original item is scanned by the carrier.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, contact us within 72 hours of delivery. We will send a free replacement or offer an appropriate resolution.

Processing Time

Once your exchange is received and approved, please allow 3–7 business days for processing. Replacement items ship via standard shipping and follow our standard delivery timelines.

Need Help?

Our customer support team is here for you.

Email us anytime at support@shopnetscape.com and we’ll assist you promptly.

If you’d like, I can also create a Return Policy, Refund Policy, or a shorter version for your Shopify policy page.